Frequently Asked Questions
Everything you need to know about your breath of fresh air.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for air purifiers?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging within 30 days for a full refund, minus shipping costs.
How often should I replace my HEPA filters?
To ensure peak performance, we recommend replacing your filters every 2,500 hours or approximately every 3-4 months, depending on usage and local air quality conditions.
Do your products come with a warranty?
Yes, we offer a Lifetime Warranty on all our air purifiers, provided that you replace your filters with genuine Medify Air filters on the recommended schedule.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Medify Air purifiers effective against viruses and bacteria?
Our units utilize H13 True HEPA filters, which are medical-grade and proven to remove 99.9% of particles down to 0.1 microns, including many common airborne pathogens.